Return & Refund Policy

WE OFFER FREE SHIPPING ON ALL ORDERS WORLDWIDE - AND NO DUTY!

SHIPPING

The health of our customers and employees is our top priority. All measures are taken to maintain our range of services in the best possible way for you, despite current developments. We take the recommendations and advice of the Federal Ministry of Health very seriously and follow them closely. To protect our employees, we constantly adapt our safety precautions.

Please refer to the below shipping window predictions by the country for shipping times.

We'll send you a shipping confirmation email with the tracking number the minute your package is on its way.

PROCESSING

Our general processing time is 1-4 business days. Please note, delays of up to 10 days may occur during promotional periods. Further, we cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control. Orders may be processed in 2 shipments for a faster delivery time, in this case, the customer will receive 2 tracking numbers.

SHIPPING 

We offer free shipping on orders $100 above! We ship directly from our distribution center and delivery times are based on the destination.

These are estimated delivery times and do not include possible customs delays.

DESTINATION DURATION
Canada & Hong Kong - 16-26 days
United States - 12-20 days
Australia & Japan - 13-20 days
France, Spain & Netherlands - 14-17 days
Rest of Europe - 20-40 days
Rest of Asia - 20-40 days
Rest of the World - 20-40 days
 
AUTHORITY TO LEAVE

Please ensure you provide a delivery address that is open during business hours (preferably a business address) to ensure the safe delivery of your parcel. Where a delivery is attempted and no one is available to accept the parcel, your parcel will be left in a secure location. Please note we cannot be responsible for any lost or stolen parcels once they have been dispatched by us.

TAXES AND DUTIES

We are pleased to offer duty-free worldwide shipping! You will not be charged any additional duties upon delivery. 

REJECTED SHIPMENTS

Shipments that failed to be claimed or rejected by the customer for any reason will be returned to Seacoconuts. A $30.00 USD return fee will be charged and the remaining amount will be refunded in the form of store credit.

CHANGES TO ORDERS
We are unable to make changes to orders once they have been placed – this includes product changes and shipping changes. We are not able to combine orders or change items on an order. 

If your order is returned due to an insufficient address, we will charge a $5.00 USD return fee and issue a store credit for the remaining amount. It is your responsibility to contact the courier to redirect your order to the correct address. We will not be responsible if your order is delivered to the incorrect address you provided.

RETURNS AND REFUNDS

RETURNS POLICY
We are happy to offer a full refund, customers store credit (in the form of a gift voucher) to the value of the returned item(s), on change-of-mind purchases if the returned item(s) is received:
Within 14 business days of ordering (the date your order was delivered);
In the original purchase condition- unworn, unused, unwashed, and undamaged;
With all tags, stickers, and protective packaging attached and intact;
In the original, undamaged product packaging, such as sunglass bag and box;
With a copy of the original purchase receipt (detailing the order number, customer name, address, and date of order).

Please do not return the product without first contacting our customer service team. We cannot guarantee a return if this process is not followed. To start your return process, please submit your form here

We will provide a return address. In your return please include your order confirmation. We also suggest purchasing a tracking number as we will not be responsible for your package if it is lost in transit.

REFUND POLICY

All products are individually quality checked before leaving our warehouse, shipped in protective packaging, and delivered with a trusted shipping provider. On the rare occasion, an item is deemed faulty due to a manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.

Products deemed faulty are considered to have material or manufacturing flaws that:
would have stopped you from buying it, if you had known about the fault;
are unsafe or create an unsafe situation;
are significantly different from the images or description presented.

A refund will not be issued for any or all of the following reasons:
If you changed your mind;
If you accidentally ordered the wrong product;
If you decided you did not like the product;
If you found the item cheaper somewhere else;
If you have no use for the product.

If an item is returned and not deemed faulty by our team, you will not be refunded and any costs that were incurred to return the product(s) for review will not be refunded.

Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.

Please do not return the product without first contacting our customer service team. We cannot guarantee a refund if this process is not followed. To start your refund process, please submit your form here